Jira Service Management

{"xsrfToken":"36b4b5a7f6e4467a26db2ca0e7878bd6a998bb4d_lout","branding":{"id":"3","key":"rt","name":"MySpot Carrier & MySpot Driver Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba2d2d","headerLinkHoverBGColor":"#ba2d2d","headerBadgeColor":"#ba2d2d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998c54bf-a817-4a96-94b8-b6ffbc62e341/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDUxY2JhMC01YjljLTQ4NTAtODQyMy1hYzExNzZlNmUxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGM1NGJmLWE4MTctNGE5Ni05NGI4LWI2ZmZiYzYyZTM0MSI6WyJyZWFkIl19LCJleHAiOjE3MzI3NTQ0NDMsIm5iZiI6MTczMjc1Mzg0M30.yB_FaZudI18nqmakC3OGkVExn4KB8L4Kq2dSSNBBS5U&client=3051cba0-5b9c-4850-8423-ac1176e6e134&mode=fit","logoId":"998c54bf-a817-4a96-94b8-b6ffbc62e341","isLogoAvailable":true,"helpCenterTitle":"MySpot Support","sharedPortalName":"MySpot Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"MySpot Support","sharedPortalName":"MySpot Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#696969","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"rt","projectId":10414,"serviceDeskId":3,"name":"MySpot Carrier & MySpot Driver Support","description":"Carrier related support for MySpot Carrier & MySpot Driver","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"206","name":"Accessorial Request","descriptionHtml":"To view a demonstration of how to submit an accessorial, watch this youtube video! <a href=\"https://www.youtube.com/watch?v=tOMhnqYCkX4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here.</a>\nCreate a support request by filling out the fields below. For guided instructions, see <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/1203306592\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"Accessorial Request","introHtml":"How to submit an accessorial request- CASE","icon":10878,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10878","groups":[4],"key":""},{"id":"208","name":"Adding Lumper Charges","descriptionHtml":"For help with adding lumper charges, please fill out the fields below. For guided instructions, please click<a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/2208366593\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"Adding Lumper Charges","introHtml":"Help with uploading lumper charges or receipts.","icon":10758,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10758","groups":[4],"key":""},{"id":"159","name":"Carrier Onboarding Help","descriptionHtml":"Help with Carrier Onboarding - carrieronboarding.spotinc.com . See article on getting the activation link for onboarding - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1/article/770867220\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1/article/770867220</a> . See Carrier Onboarding step by step after proceeding with activation link - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1/article/772800538\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1/article/772800538</a>","callToAction":"Carrier Onboarding Help","introHtml":"Help with Carrier Onboarding - carrieronboarding.spotinc.com","icon":10857,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10857","groups":[4],"key":""},{"id":"279","name":"Delete Account & Data","descriptionHtml":"Please fill out the form below to raise a support request to delete a provided account.","callToAction":"Delete Account & Data","introHtml":"Raise a support request to delete an account and associated data","icon":10858,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10858","groups":[4],"key":""},{"id":"26","name":"MySpot Carrier Login Help","descriptionHtml":"Please fill out the form below to raise a support request for login assistance in <a href=\"https://myspotcarrier.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myspotcarrier.com/</a>\n<h1><a name=\"Seeinstructionshttps%3A%2F%2Fspotinc.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F3%2Farticle%2F2542501905.\" target=\"_blank\"></a><ins>First time users on <a href=\"https://myspotcarrier.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myspotcarrier.com/</a> - you'll need to start with verifying your email address, then a north american based mobile phone number (cannot be a VOIP type or landline). <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/article/2542501905\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See instructions</a>.</ins></h1>\nOnce verified, You'll need to enter and confirm a password that is at least 10 characters, upper and lowercase letters, contains at least one special character (!,@,#,$,%... etc.), and at least one number to complete setting your password (see <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/article/2542501905\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">instructions</a>).\nIf you are entering an email and getting a \"No Matching Account Found\" message, your email does not exist on a contact within a carrier with MySpot Carrier access & you'll need to create a new account, see step-by-step guide on creating a new account in <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/2308178022\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge base</a>.\nIf you are an admin for a given carrier, see step-by-step guide on approving new user requests <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/2308702283\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge base</a>","callToAction":"MySpot Carrier Login Help","introHtml":"Help with logging into MySpot Carrier","icon":10732,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[4],"key":""},{"id":"160","name":"MySpot Driver Mobile Application Help","descriptionHtml":"Help with the MySpot Driver Mobile Application for iOS and Android. See downloading and activating the app how-to - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6/article/911966264\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6/article/911966264</a> .\nSee MySpot Driver troubleshooting guide - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6/article/912064683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6/article/912064683</a>","callToAction":"MySpot Driver Mobile Application Help","introHtml":"Help with MySpot Driver Mobile App","icon":10745,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[4],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"See carrier onboarding guides - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/2cc975b0-4934-45ee-a581-8137c088d5a1</a> . See Red-Trucks guides - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d</a> . See Red Driver Mobile Application guides - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/28331802-a9e0-4c1f-8ce3-eeb1ad820ff6</a>","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10740,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[4],"key":""},{"id":"23","name":"Report an issue in Red-Trucks","descriptionHtml":"Provide what the issue is, where the issue occurred, and how support can recreate the issue. We will then review the issue and follow up. See how to submit an accessorial request / case - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/1203306592\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/1203306592</a> . See carrier accounting instructions - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/1203273934\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/1203273934</a> . See how to manage communication preferences - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/2066055319\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d/article/2066055319</a> . See all Red-Trucks help articles - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/3/topic/4748221c-ba05-427d-807a-045a538a7c3d</a>","callToAction":"Report an issue in Red-Trucks","introHtml":"Send an issue within Red-Trucks - v2.red-trucks.com","icon":10750,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[4],"key":""},{"id":"24","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10785,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[4],"key":""},{"id":"207","name":"Uploading Documents","descriptionHtml":"To view a demonstration of how to upload an invoice, watch this youtube video! <a href=\"https://www.youtube.com/watch?v=LoYGltGupBE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here.</a>","callToAction":"Uploading Documents","introHtml":"","icon":10868,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10868","groups":[4],"key":""},{"id":"269","name":"Already enabled user requesting password link","descriptionHtml":"","callToAction":"Already enabled user requesting password link","introHtml":"User previously activated/enabled not using \"forgot password\"","icon":10890,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10890","groups":[],"key":""},{"id":"281","name":"Building an Order","descriptionHtml":"If you are having any issues creating an order please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.","callToAction":"Building an Order","introHtml":"Help with building an order in MySpot for Shippers","icon":10770,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[],"key":""},{"id":"209","name":"Change Email Preferences ","descriptionHtml":"","callToAction":"Change Email Preferences ","introHtml":"","icon":10867,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10867","groups":[],"key":""},{"id":"112","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10881,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10881","groups":[],"key":""},{"id":"282","name":"Create a new location","descriptionHtml":"If you are having any issues creating a location please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.","callToAction":"Create a new location","introHtml":"Help with adding a new location in MySpot for Shippers","icon":10771,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10771","groups":[],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10766,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10766","groups":[],"key":""},{"id":"283","name":"LTL booking","descriptionHtml":"If you are having any issues booking an LTL shipment, please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.","callToAction":"LTL booking","introHtml":"To be used If an LTL shipment errors during the booking process","icon":10872,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[],"key":""},{"id":"284","name":"MySpot for Shippers Login Help","descriptionHtml":"Provide your company name, your name, and email address.","callToAction":"MySpot for Shippers Login Help","introHtml":"Help with logging into <a href=\"https://myspotshipper.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myspotshipper.com/</a>","icon":10785,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[],"key":""},{"id":"285","name":"Report an issue in My Spot for Shippers","descriptionHtml":"Provide what the issue is, where the issue occurred, and how support can recreate the issue. We will then review the issue and follow up. S","callToAction":"Report an issue in My Spot for Shippers","introHtml":"Send an issue within myspotshipper.com","icon":10750,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[],"key":""},{"id":"286","name":"Schedule MySpot for Shippers Demo","descriptionHtml":"Please fill out the form below to request a TMS demo and be contacted by a Red Technologies Supply Chain professional.","callToAction":"Schedule MySpot for Shippers Demo","introHtml":"Request a TMS demo for your company. (Shipper Customers Only)","icon":10777,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10777","groups":[],"key":""},{"id":"287","name":"Suggest a new feature","descriptionHtml":"Please provide information around the feature request you'd like implemented.","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10785,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[26,160,159,206,207,21,23,24,208,279]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f9cc09e6-5e8d-3aae-ab80-2e0b2f06e1c3","appLinkName":"System Confluence","appLinkUrl":"https://spotinc.atlassian.net/wiki","spaceKey":"RT","spaceName":"Red Trucks","spaceUrl":"https://spotinc.atlassian.net/wiki/spaces/RT","isServer":false},"labels":[],"projectKey":"RS","serviceDeskId":3,"kbLinkDomainURLs":["https://spotinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDUxY2JhMC01YjljLTQ4NTAtODQyMy1hYzExNzZlNmUxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI3NTUwNDMsIm5iZiI6MTczMjc1Mzg0M30.HrEjgdpZB7HZIBmp5byvlW-xSrP98eUFmVY-sYEy1gk","targetCollection":"upload-project-10414","endpointUrl":"https://api.media.atlassian.com","clientId":"3051cba0-5b9c-4850-8423-ac1176e6e134","tokenDurationInMins":20}},"kbPage":{"id":2412281977,"title":"Carrier Standard Terms and Conditions","url":"https://spotinc.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2412281977","space":{"key":"RT","name":"MySpot Carrier Portal","id":568983554},"serviceDeskIds":[3],"appLinkId":"f9cc09e6-5e8d-3aae-ab80-2e0b2f06e1c3","idInString":"2412281977","projects":[{"projectId":10414,"serviceDeskId":3,"portalId":3}]}}