{"xsrfToken":"57abed7fbd06c58723701063bed2f619ef0e3032_lout","branding":{"id":"11","key":"tmshelp","name":"MySpot Shipper Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba2d2d","headerLinkHoverBGColor":"#ba2d2d","headerBadgeColor":"#ba2d2d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998c54bf-a817-4a96-94b8-b6ffbc62e341/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDUxY2JhMC01YjljLTQ4NTAtODQyMy1hYzExNzZlNmUxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGM1NGJmLWE4MTctNGE5Ni05NGI4LWI2ZmZiYzYyZTM0MSI6WyJyZWFkIl19LCJleHAiOjE3Mjg1Mzg5NzQsIm5iZiI6MTcyODUzODM3NH0.x3bu905-_kA24DdcUNduphxuBlYPabXW284aH5quGVc&client=3051cba0-5b9c-4850-8423-ac1176e6e134&mode=fit","logoId":"998c54bf-a817-4a96-94b8-b6ffbc62e341","isLogoAvailable":true,"helpCenterTitle":"MySpot Support","sharedPortalName":"MySpot Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"MySpot Support","sharedPortalName":"MySpot Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#696969","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"11","key":"tmshelp","projectId":10432,"serviceDeskId":11,"name":"MySpot Shipper Support","description":"<p>Shipper related support for MySpot Shipper.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"275","name":"Building an Order","descriptionHtml":"<p>If you are having any issues creating an order please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.</p>","callToAction":"Building an Order","introHtml":"<p>Help with building an order in MySpot for Shippers</p>","icon":10770,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[19],"key":""},{"id":"276","name":"Create a new location","descriptionHtml":"<p>If you are having any issues creating a location please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.</p>","callToAction":"Create a new location","introHtml":"<p>Help with adding a new location in MySpot for Shippers</p>","icon":10771,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10771","groups":[19],"key":""},{"id":"277","name":"LTL booking","descriptionHtml":"<p>If you are having any issues booking an LTL shipment, please submit a description of your issue. Make sure to include screenshots of any errors, steps for support to reproduce, and any other relevant information.</p>","callToAction":"LTL booking","introHtml":"<p>To be used If an LTL shipment errors during the booking process</p>","icon":10872,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[19],"key":""},{"id":"161","name":"MySpot for Shippers Login Help","descriptionHtml":"<p>Provide your company name, your name, and email address.</p>","callToAction":"MySpot for Shippers Login Help","introHtml":"<p>Help with logging into <a href=\"https://myspotshipper.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myspotshipper.com/</a></p>","icon":10890,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10890","groups":[19],"key":""},{"id":"101","name":"Report an issue in My Spot for Shippers","descriptionHtml":"<p>Provide what the issue is, where the issue occurred, and how support can recreate the issue. We will then review the issue and follow up.See Red-TMS guides here - <a href=\"https://spotinc.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://spotinc.atlassian.net/servicedesk/customer/portal/11</a> .</p>","callToAction":"Report an issue in My Spot for Shippers","introHtml":"<p>Send an issue within myspotshipper.com</p>","icon":10750,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[19],"key":""},{"id":"210","name":"Schedule MySpot for Shippers Demo","descriptionHtml":"<p>Please fill out the form below to request a TMS demo and be contacted by a Red Technologies Supply Chain professional.</p>","callToAction":"Schedule MySpot for Shippers Demo","introHtml":"<p>Request a TMS demo for your company. (Shipper Customers Only)</p>","icon":10777,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10777","groups":[19],"key":""},{"id":"102","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10785,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[19],"key":""},{"id":"96","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10746,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[19],"key":""},{"id":"100","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10766,"iconUrl":"https://spotinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10766","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[210,161,96,102,101,275,276,277]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f9cc09e6-5e8d-3aae-ab80-2e0b2f06e1c3","appLinkName":"System Confluence","appLinkUrl":"https://spotinc.atlassian.net/wiki","spaceKey":"TMSHELP","spaceName":"Red-TMS Support","spaceUrl":"https://spotinc.atlassian.net/wiki/spaces/TMSHELP","isServer":false},"labels":[],"projectKey":"TMSHELP","serviceDeskId":11,"kbLinkDomainURLs":["https://spotinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TMSHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDUxY2JhMC01YjljLTQ4NTAtODQyMy1hYzExNzZlNmUxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1Mzk1NzQsIm5iZiI6MTcyODUzODM3NH0.QfUiI5Nr_xWGTnU2uKVcIrtVPCud-bj0b7t1SmVZ1ds","targetCollection":"upload-project-10432","endpointUrl":"https://api.media.atlassian.com","clientId":"3051cba0-5b9c-4850-8423-ac1176e6e134","tokenDurationInMins":20}},"kbPage":{"id":2417262616,"title":"Reset Password","url":"https://spotinc.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2417262616","space":{"key":"TMSHELP","name":"MySpot Shipper","id":727220276},"serviceDeskIds":[11],"appLinkId":"f9cc09e6-5e8d-3aae-ab80-2e0b2f06e1c3","idInString":"2417262616","projects":[{"projectId":10432,"serviceDeskId":11,"portalId":11}]}}